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AMS & Managed Services

Support that doesn't meter your tickets.

Flat annual fee. Unlimited business-as-usual support. Experienced consultants on every ticket. The AMS model the industry should have offered you years ago.

Get an AMS quote

Your SuccessFactors platform is a living system: it is enhanced twice a year, your organisation keeps changing, and your HR team needs answers to new questions. Good support should make all that feel easy. We built our AMS around how HR teams work — and around one problem with the way support is usually sold.

The ticket-meter problem

Traditional AMS punishes you for using it.

The standard industry model sells you a bucket of hours, meters every question against it, and staffs the queue with the newest people in the firm. The result: your HR team stops asking questions to conserve hours, small issues compound into big ones, and every January the bucket gets renegotiated upward.

We inverted it.

The Avyan AMS model:

  • Unlimited BAU support for a flat annual fee— incidents, how-do-I questions, config corrections, release management. No meter. Ask us everything.

  • A defined pool of enhancement hours for genuine new build— new workflows, new modules, structural changes — with unused hours rolling forward quarterly.

  • Proactive, not reactive. Half-yearly release impact assessments and instance health checks are included, because prevention is cheaper for both of us.

What's covered

A clear line between run and build.

Always included (BAU)

  • Incident resolution
  • Configuration corrections
  • Role & permission management
  • Workflow adjustments
  • Report and dashboard support
  • SAP release review & regression checks
  • Liaison with SAP support on your behalf

Enhancement pool

  • New module features
  • New integrations
  • Structural org redesign
  • New country rollouts
  • Major process redesign

SLA honesty

Real response times, in the contract.

Priority-based SLAs with same-business-day response for urgent issues, and a named escalation path that ends at the founder's mobile number. We publish our SLA grid in every proposal.

Get an AMS quote.

Tell us about your instance and your team, and we'll scope a flat-fee agreement with the SLA grid included.

Get an AMS quote